Every business person knows that it is more profitable to keep a customer for a long time than to replace customers who quit. So, how do you create awesome customer loyalty? Take a few minutes to watch or listen to Will Guidara’s TED Talk. You’ll learn the importance of:
- Being present when you are with your customers
- Taking what you do seriously instead of taking yourself too seriously
- Remembering the One size fits One – treat people as unique
Enjoy!